Codeza

AI voice agents that answer every call

An AI voice agent is a trained voice that answers your business phone for you, day and night. It greets callers with your business name, answers their questions, books jobs into your calendar and texts you the details, so no caller ever hears voicemail.

Every unanswered call is a customer calling someone else

Most local businesses can't answer every call. Not because they don't care, but because they're busy doing the work.

  • You're busy with a customer

    Whether you're on a job, with a patient or behind the counter, you can't stop to answer. The caller doesn't know that. They just hear it ring.

    Missed callMid-job

  • Voicemail doesn't win jobs

    People who need a service now rarely leave a message and wait. They call the next business on the list.

    No message leftCalled the next business

  • Problems happen after hours

    Evenings and weekends are when people find leaks, breakdowns and emergencies, and when nobody is at the desk.

    Went to voicemailSaturday 8:10 pm

What the voice agent does on every call

Here's what happens from the moment your phone rings.

  1. 1

    Picks up in seconds

    The agent answers with your business name, day or night, and sounds natural and friendly.

  2. 2

    Finds out what the caller needs

    It asks the questions you would ask: what the problem is, where they are and how urgent it is.

  3. 3

    Answers their questions

    It answers common questions about your services, service area and hours, using the information you give it.

  4. 4

    Books the job or passes it on

    It books routine work into your calendar and hands urgent calls to a person on your team.

  5. 5

    Sends you a summary

    After every call you get a short text or email: who called, what they need and what was agreed.

Built around how your business works

  • Your business, your words

    We set it up with your services, service area, hours and the way you like to talk to customers.

  • Your calendar

    It only offers times you're actually free, so bookings fit your schedule.

  • Your rules for urgent calls

    You decide what counts as urgent and who should get those calls.

  • Honest by design

    If a caller asks whether they're talking to an AI, it tells them the truth.

  • Works with your number

    Calls can be forwarded to the agent when you're busy, after hours or all the time.

  • Every call summarised

    You see what happened on each call, so nothing gets lost between the phone and the job.

Example conversation

A call about a leaking water heater

Phone call

  1. Customer: Hi, my water heater is leaking. Can someone come out today?

  2. Agent: Sorry to hear that. Is it a slow drip, or is water pooling on the floor?

  3. Customer: A slow drip, but it's getting worse.

  4. Agent: Okay. I can get a plumber to you today at 2:00. Can I take your name and address?

  5. Customer: Sure, it's Dana Brooks, 18 Elm Street.

  6. Agent: Thanks, Dana. You're booked for 2:00 today, and you'll get a text confirmation shortly.

Result: Job booked for 2:00 today. The owner gets a summary text with the caller's details.

Illustrative example. Business and customer names are made up.

Voice agent questions

Anything else? Ask us on the demo call. Book a free 15-minute demo

What does the agent sound like?

Natural and friendly, not robotic. We choose a voice and a way of speaking that fits your business, and you hear it before it goes live.

What if a caller asks something it doesn't know?

It doesn't make things up. It takes a message with the caller's details and question and lets you know, so you can call back.

Can it put callers through to me?

Yes. For urgent calls, or when a caller asks for a person, it can pass the call to you or someone on your team, following the rules you set.

Can I choose when the agent answers?

Yes. It can answer every call, only after hours, or only when you don't pick up. You can change this later.

Do I need new phone equipment?

Usually not. It works with the phone number you already have, and we handle the setup.

Let's make sure every call gets answered.

Book a free 15-minute demo and hear the agent answer a call for your business.